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The Better Business Burea is commending savvy consumers.
Consumers asked BBBs across the country and in Canada for help more than 103 million times in 2011, up from 87 million in 2010 and the highest rate in the organization’s 100-year history.
Conversely, filings of formal complaints against businesses were down across the U.S. and Canada; 927,000 in 2011 compared to just more than 1 million in 2010.
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