A bipartisan goal: Quality constituent service

The rigors of the campaign are still fresh, but for newly elected House members and senators, the hard part is just beginning. Already, they’re inundated with advice on the issues they’ll be facing: the fiscal cliff, crises overseas, how to behave in a highly partisan Congress.

All of this will take time to sort out. But there’s one task I’d advise them to tackle right away, whatever their party: Learning how to do constituent services right.

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