You are traveling on U.S. 31W just after 4 p.m. during the corridor’s busiest time of day when a vehicle in a left turn lane collides with the car in front of you. Your first instinct — and the first instinct of everyone else who witnessed the wreck — is to dial three simple numbers.
Seconds later, someone on the other end of the line asks, “9-1-1, what is your emergency?”
However, for emergency officials, 911 is not as simple as punching three numbers into a phone. Maintaining the the emergency number is expensive.