Telecommunicators at Kentucky State Police Post 4 in Elizabethtown will be recognized along with more than 200,000 of their fellow communicators nationwide this week during National Public Safety Telecommunicators Week.
These silent heroes behind the headsets are more than just a voice on the other end of the line, according to a KSP news release. They often save lives on a daily basis.
“Our Post 4 dispatchers are vital to everything we do and are the best at keeping us safe and informed. So this week is for them,” said Capt. Daniel White, commander of Post 4.
State police telecommunicators handle dispatch duties for state troopers, Commercial Vehicle Enforcement officers, Kentucky Department of Fish and Wildlife conservation officers and other emergency service agencies. Their duties include calling wrecker services, notifying channels of administration, running license plate and driver’s license numbers, running criminal histories and notifying family members while continuing to answer new calls and handling other radio traffic. Most importantly, they are a calming voice on the other line when someone calls 911 and most likely is having the worst day of their life, the release said.
State police employ 180 telecommunicators at 16 posts across the state. In 2019, they answered 2.1 million calls resulting in 500,236 requests for assistance. Post 4 has 10 telecommunicators who handle calls from an eight-county area. Last year, they responded to 24,965 calls.
Post 4 Telecommunicators are Joey Mattingly, Nita Franklin, Jodi Shacklette, Chuck Stewart, Corey Wright, J.R. Paris, John McDowell, Amanda Siler, Derek Orr and Spencer Ray.
During National Telecommunicators Appreciation Week, KSP plans to highlight the great work of all dispatchers across the state by highlighting stories of their great work and sharing photos and videos about their efforts on the KSP Facebook, Instagram and Twitter accounts.