Hardin County Water District No. 2 Executive Administrator Kelli Lee is being touted for her customer service skills.
Lee recently was recognized as a recipient of the Kentucky-Tennessee Section of the American Water Works Association’s annual Customer Service Award.
The award acknowledges individual members of the water utility industry who demonstrate outstanding customer service, flexibility and personal attention to develop and maintain relationships with customers.
“It is challenging to single out one person who demonstrates excellent service. I feel like our continuous communication efforts are better measured by our entire district working together to maintain relationships, striving to produce various resources to keep our customers informed, and providing exceptional service to our community,” Lee said.
“I am extremely honored to receive this recognition from my peers. It is an even greater privilege to be placed in the company of those past honorees who have made remarkable impacts to the water industry. I look forward to filling those big shoes.”
According to a recent news release, Lee earned the honor through her commitment to the water district and the community of Hardin County. She is responsible for initiating programs such as the “Hydration Campaign,” which is designed to engage and educate the youth of the county in many aspects of water. The program includes educating elementary students on the importance of water for good health, protecting water sources, and the process of providing water from source to home.
The release said she has worked with numerous schools throughout the county with an enthusiastic approach, engaging children by making learning fun and memorable through videos, hands-on demonstrations, facility tours, and interactions with the water district’s mascot “Melton.”
Lee also has played a lead role in the creation of two educational videos that are available for viewing on the district website. One video educates viewers on the process of treating water through a treatment facility while the other video guides customers through the process of recognizing and locating leaks within the home.
In addition to her educational outreach, the release said Lee serves the community in other ways such as providing water for community events, participation in the Rotary Smiles! program and through her time volunteering as an ambassador for the Hardin County Chamber of Commerce. She also serves as the co-vice chairwoman for the Kentucky-Tennessee Young Professionals Committee.
“Kelli is a true inspiration to everyone she meets. Her positive attitude and infectious spirit create a perfect example for others to follow,” General Manager Shaun Youravich said.
The Kentucky-Tennessee section of the American Water Works Association is one of 43 sections of the American Water Works Association which is the largest nonprofit, scientific, and educational association dedicated to managing and treating water. Their mission is to provide resources to effectively manage water and protect public health throughout Kentucky and Tennessee.