Consult the video

Dr. Douglas Ansert from the Hardin Memorial Health Medical Group is one of many doctors using video to meet with patients. He’s a doctor of internal medicine and pediatrics.

Hardin Memorial Health Medical Group physicians and advanced practice clinicians have begun seeing their patients via video in order to promote social distancing and to encourage patients to stay healthy at home.

“Our HMH Medical Group team has been very innovative when it comes to caring for patients,” Thomas Hustead, M.D., HMH Medical Group Medical director, said in an HMH news release. “These video visits are yet another way for our team to treat their own patients even more safely and in less time.”

According to the release, video visits allow patients to communicate directly with their physician or advanced practice clinician on a free, online platform on the patient’s computer or smartphone. Patients “dial in” to the scheduled video visit for an illness, routine appointment or surgical follow-up.

Clinics will reach out directly to patients with further instructions if an appointment already is scheduled. Patients interested in video visits and not an established patient should contact one of the HMH Medical Group offices or go to

“We are committed to keeping our patients healthy, and in the midst of the COVID-19 crisis, keeping patients at home, a click away, is a good way to do just that,” said Douglas Ansert, M.D., HMH Medical Group Internal Medicine and Pediatrics.

In addition to the video visits, the medical group created a Patient Symptom Hotline for patients experiencing respiratory symptoms such as fever, cough or shortness of breath. Nurses field questions and direct patients to the appropriate level of care.

The hotline number is 270-979-7777 and it’s available from 8 a.m. to 8 p.m. Monday through Friday and from 8 a.m. to 4 p.m. Saturdays and Sundays.

Hotline nurses, local physicians and advanced practice clinicians can refer patients with symptoms to the HMH Medical Group’s a centralized respiratory clinic at 1004 Woodland Drive.

The temporary, drive-thru respiratory clinic is open from 8 a.m. to 4:30 p.m. Monday through Friday. It is available for referred patients experiencing respiratory symptoms such as fever, cough or shortness of breath.

While isolated in their car, the patient will be registered, triaged, tested and seen by a physician or advanced practice clinician. In most cases, the release said patients will be treated the same day as their referral.

“During this time, the HMH Med­i­cal Group must be nimble and creative regarding how we provide care to sick patients as well as to those patients who need more routine care,” Hustead said.

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